FAQ + TERMS

Refund + Cancellation

We understand that life happens — and we’ll always do our best to work with you! If you need to cancel your order, we kindly ask for at least one week notice. With that notice, you’ll be eligible for a full refund or store credit to use at a later date. Cancellations made less than one week before your scheduled delivery or pickup are not eligible for a refund, but we’re happy to offer store credit toward a future order. Orders canceled within 24 hours of the scheduled date are not eligible for a refund, rescheduling, or store credit due to the nature of our preparation process and perishable ingredients.

 

To cancel your order, please email us at hello@brieandbloomco.com.

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Deposit + Cancellation + Refund Policy

To secure a grazing table or custom event, a 50% deposit is required at the time of booking. This allows us to reserve your event date, begin sourcing ingredients, and prepare all the details for your setup. The remaining balance is due no later than 72 hours before your scheduled event. Please note that your event is not considered confirmed until the deposit has been received. We understand that life happens and plans can change, and we’ll always do our best to work with you. If you need to cancel with at least 72 hours’ notice, 25% of your deposit will be refunded, and the remaining 25% may be issued either as a refund or store credit to use toward a future event. If your event has already been paid in full, 25% of your total payment will be refunded, and the equivalent of 25% will be provided as store credit. Cancellations made less than 72 hours before your event are not eligible for refund or credit, as ingredients will have been purchased and preparations will already be underway.

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Board Orders + Payments

All charcuterie board orders must be paid in full at the time of ordering to secure your spot on our calendar. We recommend placing your order at least 24–48 hours in advance, as availability is limited and fills quickly. If you need to cancel your order, we kindly ask for at least 72 hours’ notice. With that notice, your order is eligible for a full refund or store credit. Cancellations made less than 72 hours before your scheduled delivery or pickup are not eligible for a refund, but store credit may be offered. Orders canceled within 24 hours of the scheduled time are not eligible for refund, rescheduling, or credit due to the perishable nature of our products.

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Deliveries

To ensure a smooth delivery, please include any special instructions we may need — such as gate codes, building access, or helpful details for our driver. Because our boards are made with perishable ingredients, someone must be present to receive the order. If it won’t be served right away, it should be refrigerated promptly to maintain quality and safety. Deliveries are made within a 45-minute window surrounding your selected time. If anything changes on our end, we’ll reach out to confirm that someone will be available to receive it. Please note: we’re unable to leave your order unattended, as we want to preserve its freshness and presentation. If your availability changes, don’t hesitate to reach out — we’ll always do our best to accommodate you.

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Product Variations & Substitutions

Every board and table is thoughtfully curated using seasonal ingredients and high-quality pairings. While we strive for consistency, product availability can vary — especially with artisanal and fresh items. In the event that something is unavailable, we’ll substitute with an equally beautiful and delicious alternative that aligns with the Brie & Bloom experience.

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Weather + Outdoor Events

Florida sunshine is beautiful — but it can be harsh on perishable items. If your board or grazing table will be displayed outdoors, we highly recommend keeping it shaded and enjoyed within 2 hours of setup. Brie & Bloom cannot be held responsible for any spoilage, melting, or quality changes caused by heat, direct sunlight, insects, or unattended displays. be served right away, it should be refrigerated promptly to maintain quality and safety..

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Product Variations + Substitutions

For seasonal items or ingredient availability: We strive to maintain consistency, but due to seasonality and sourcing, some items may be substituted with equally beautiful and delicious alternatives.​